Who we are and what these Terms cover
These Terms of Service ("Terms") are a legally binding agreement between you and Darani Integrated Solutions Private Limited, a company incorporated under the Companies Act, 2013 (CIN U81100KA2026PTC227347, GSTIN 29AANCD0523H1ZO), with its registered office at S.K. No. 695/120/1/226A/138, 1st Cross, Amco Layout, Kodigehalli, Bengaluru North, Bengaluru - 560092, Karnataka ("Darani", "we", "us" or "our").
These Terms govern your use of the Darani website (darani.in), mobile application, WhatsApp and phone channels, and every service or material you book, order or pay for through them (together, the "Platform").
By creating an account, submitting a request, placing an order or otherwise using the Platform, you ("Customer" or "you") confirm that you have read and agree to these Terms, our Privacy Policy, our Refund and Cancellation Policy, our Shipping and Delivery Policy, and any service-specific terms shown to you before booking. If you do not agree, please do not use the Platform.
These Terms are an electronic record under the Information Technology Act, 2000 and do not need a physical or digital signature to be binding.
Definitions
"Services" means the property services offered on the Platform across our six verticals: Facility Management, Interiors & Fit-Out, Renovations & Repairs, Outdoors & Specialist Systems, Materials & Supply, and Design & Engineering, whether carried out by Darani's own team or by a Service Partner working on Darani's behalf.
"Fixed-price Service" means a Service with a price shown on the Platform that can be booked and paid for online.
"Quote-based Service" means a Service that is priced only after a consultation, site visit or assessment, through a written quotation.
"Materials" means construction and finishing materials, products and fittings supplied by Darani, whether on their own or as part of a Service.
"Service Partner" means an independent, verified and empanelled tradesperson, contractor or firm engaged by Darani to carry out a Service.
"Service Request" means Darani's confirmed record of a booking or approved quotation, with its reference number, scope, schedule and price. It is the agreed scope of work for that job.
"Site" means the property at which a Service is carried out or Materials are delivered.
Our Services
The scope, inclusions, exclusions and pricing basis of each Service are described on the Platform and confirmed on the Service Request. If the two differ, the Service Request applies.
We currently serve all of Bengaluru. Availability of a particular Service at a particular location and time depends on the availability of a suitably qualified team or Service Partner, and is confirmed at booking.
Some work needs a statutory permission, licence or no-objection certificate before it can start, for example structural or building-plan approvals, fire safety clearances, municipal permissions, or Groundwater Authority permission for borewells. We will tell you where we expect such an approval to be needed. Unless we agree otherwise in writing, obtaining these approvals for your property, and their fees, are your responsibility.
We may add, change, pause or withdraw Services, or change how a Service is priced or delivered. This does not affect Service Requests already confirmed.
Eligibility and your account
You must be at least 18 years old, able to enter into a contract under the Indian Contract Act, 1872, and either the owner of the Site or authorised by the owner or occupier to commission the work.
You are responsible for giving us accurate and complete information, including your name, mobile number, email, Site address and access instructions, and for updating it if it changes.
Keep your login and one-time passwords private. You are responsible for activity on your account. Tell us immediately at info@darani.in if you suspect unauthorised use.
We may refuse, suspend or close an account where information is false or misleading, or where the account is used in breach of these Terms or the law.
How booking works
Fixed-price Services: when you book and pay online, your booking is confirmed and a Service Request is issued. The technician's arrival is within the slot shown at booking.
Quote-based Services: a request is an enquiry and does not by itself oblige either party. We will arrange a consultation by phone, video or site visit, then send you an itemised quotation by WhatsApp and email. Work is confirmed only when you approve the quotation and pay the advance stated in it, at which point a Service Request is issued.
Materials: an order is confirmed when it is paid for and we send you an order confirmation.
Timelines and arrival slots are good-faith estimates. They can change because of Site conditions, material availability, weather, holidays, or problems found once work starts. We will keep you informed of any material change.
You will give our team safe and timely access to the Site, a working water and electricity supply where the work needs it, and an adult present during the visit unless we agree otherwise.
If we find a hidden defect, safety hazard or condition outside the agreed scope, we may pause that part of the work and tell you before going further, so you can decide whether to approve additional work.
Prices and payment
All prices are in Indian Rupees and are exclusive of Goods and Services Tax (GST). GST is added at the applicable rate and shown separately before you pay, together with any visit or delivery charge.
Fixed-price Services are paid in full online at the time of booking. Prices are for labour only unless the Service says otherwise. Any spare parts or materials needed are shown to you with their price and fitted only after you approve them.
Quote-based Services require an advance payment, as stated in the approved quotation, before work starts. The balance is paid in milestones linked to work progress, as set out in the quotation.
Annual maintenance plans are paid as set out in the plan.
Materials are paid in full when the order is placed.
The consultation fee is currently ₹0. If a consultation fee is introduced for any Service, it will be shown before you book and adjusted against the final bill if you go ahead with the work.
Additional work outside the Service Request is quoted separately and carried out and charged only after you approve it, in writing, by email, on WhatsApp or through the Platform.
Online payments are processed by Razorpay, an RBI-authorised payment aggregator. Darani does not store your full card number, CVV or banking passwords.
Pay only through the Platform or to Darani's bank account shown on our invoice. Do not pay any technician or Service Partner directly. Darani is not responsible for payments made outside the Platform. Please report any request for a direct payment to info@darani.in.
If a payment fails or is disputed, we may pause further work on that Service Request until it is resolved.
A GST tax invoice is issued for every payment.
Cancellation, rescheduling and refunds
You may cancel or reschedule a booking under our Refund and Cancellation Policy, which forms part of these Terms. If these Terms and that Policy deal with the same situation differently, the Policy applies.
We may cancel or reschedule a booking if a team or Service Partner becomes unavailable, the Site is unsafe, payment has not been received, or for reasons beyond our reasonable control. We will tell you promptly and offer another slot or a refund.
Warranty
We carry out every Service with reasonable skill, care and diligence, following accepted trade practice and using materials of the quality stated on the Service Request.
Fixed-price Services carry a 30-day workmanship warranty from completion. Quote-based Services carry the warranty stated in the quotation (for example, a longer period for waterproofing systems).
Workmanship warranties do not cover misuse, normal wear and tear, pre-existing conditions not caused by us, later work by others, or events described under "Events beyond our control".
Products, appliances and Materials may carry a separate manufacturer's warranty. Keep the invoice and warranty card; we will help you register or claim where we reasonably can.
Materials and Supply
Materials are delivered as set out in our Shipping and Delivery Policy. Please check Materials on delivery and report any damage, shortage or wrong item within 48 hours, with photos.
Risk in Materials passes to you on delivery to the Site. Ownership passes when they are paid for in full.
The country of origin of each product is shown on the Platform where required by law.
Custom-cut, made-to-order or special-order items cannot be returned unless they are defective.
Design and Engineering
Drawings, designs, reports and other deliverables are prepared for your project only. Darani keeps the intellectual property in them until they are paid for in full, after which you may use them for that project.
Statutory approvals, authority fees and third-party consultants are not included unless the quotation says so.
Service Partners
Some Services are carried out by Service Partners engaged by Darani. Darani remains responsible to you for the proper performance of every Service booked through the Platform, in line with these Terms.
Photographs
Our team may photograph the Site before, during and after the work for quality and records. We will use photographs of your property publicly (for example, on our website) only with your consent.
Use of the Platform
Do not misuse the Platform, for example by submitting false or bad-faith requests, trying to bypass its security, copying or scraping its data, or using it for anything unlawful.
Reviews, ratings and photographs you post must be truthful, based on your own experience, and must not be defamatory, obscene or abusive. We may remove content that breaks this rule. We do not edit or remove genuine reviews because they are negative.
Intellectual property
The Platform and its content, design, software, the name "Darani", the Darani logo and other marks belong to or are licensed to Darani. You may not copy, reproduce or use them without our written consent, except as needed to use the Platform.
Limitation of liability
To the extent permitted by law, Darani's total liability for any claim relating to a Service or order is limited to the amount you paid for that Service or order.
Darani is not liable for indirect or consequential loss, such as loss of income, business or use, except where the law does not allow this to be excluded.
Nothing in these Terms limits liability that cannot be limited under Indian law, including for death or personal injury caused by negligence, or for fraud.
Indemnity
You agree to compensate Darani, its staff and Service Partners for losses and reasonable costs arising from your breach of these Terms, from inaccurate information you gave us, or from your failure to obtain an approval that was your responsibility.
Events beyond our control
Darani is not liable for delay or failure caused by events beyond its reasonable control, including natural disasters, fire, flood, epidemic, strikes, government action, civil unrest, or shortage of materials or utilities. Our obligations are suspended while the event continues.
Suspension and termination
We may suspend or close your access to the Platform if you breach these Terms, are reasonably suspected of fraud, or behave in an abusive, threatening or unsafe way towards our staff or Service Partners. Confirmed and paid Service Requests will be completed or refunded under the Refund and Cancellation Policy.
Grievance redressal
In line with the Consumer Protection (E-Commerce) Rules, 2020, Darani has appointed a Grievance Officer:
Email: info@darani.in
Phone / WhatsApp: +91 95599 79555
Address: S.K. No. 695/120/1/226A/138, 1st Cross, Amco Layout, Kodigehalli, Bengaluru North, Bengaluru - 560092, Karnataka
Complaints are acknowledged within 48 hours and resolved within one month of receipt.
Governing law and disputes
These Terms are governed by the laws of India.
If a dispute arises, both parties will first try to resolve it in good faith. If it is not resolved within 30 days of written notice, it will be referred to arbitration under the Arbitration and Conciliation Act, 1996, before a sole arbitrator appointed by mutual agreement of the parties (or, failing agreement, in accordance with that Act). The seat and venue of arbitration will be Bengaluru and the language English.
Subject to the above, the courts at Bengaluru have exclusive jurisdiction.
Nothing in this section limits your right as a consumer to approach a Consumer Commission under the Consumer Protection Act, 2019.
General
Changes: we may update these Terms. The updated Terms will be posted with a new "Last updated" date and apply from then on. Continuing to use the Platform means you accept them.
Assignment: you may not transfer your rights under these Terms without our written consent. We may transfer them to an affiliate or in a merger, acquisition or sale of business.
Severability: if any provision is found invalid, the rest of these Terms continue to apply.
Entire agreement: these Terms, the policies referred to above and the Service Request are the entire agreement between you and Darani about the Platform.
No waiver: a delay in enforcing a right is not a waiver of it.
Survival: the sections on intellectual property, limitation of liability, indemnity and disputes continue after your account closes.
Notices: we send notices to the email or WhatsApp number on your account. Send notices to us at info@darani.in or our registered office.
Contact: info@darani.in | +91 95599 79555 | registered office address above.
