About this Policy
This Policy explains how you can cancel or reschedule a booking or order made through the Darani Platform, and when you will receive a refund. It follows the Consumer Protection (E-Commerce) Rules, 2020 and forms part of our Terms of Service. Terms defined in the Terms of Service have the same meaning here.
Fixed-price Services
You can cancel or reschedule free of charge up to 4 hours before the start of the booked slot. The full amount paid is refunded.
If you cancel or reschedule later than this, a late-cancellation fee of ₹100 applies. The rest is refunded.
Any fee will be shown to you before it is applied.
Quote-based Services and site visits
Declining a quotation costs nothing.
You can cancel or reschedule a consultation or site visit free of charge up to 24 hours before it.
If you cancel a confirmed job after paying the advance:
before any work or purchase has started: the advance is refunded in full;
after Materials have been bought or made specifically for your job: the advance is refunded less the cost of those Materials, which are handed over to you;
after work has started: you pay for the work completed to date, valued at the rates in the quotation, and any balance of the advance is refunded.
Consultation fee
The consultation fee is currently ₹0. If a consultation fee is introduced, it will be refunded if Darani cancels the consultation, and adjusted against the final bill if you go ahead with the work.
Materials orders
Cancel before dispatch: full refund.
Cancel after dispatch: refund less delivery charges and any restocking charge from the supplier, which will be shown to you.
Damaged, short or wrong items: report within 48 hours of delivery with photos. We will replace the item or refund it.
Custom-cut, made-to-order or special-order items, and items that have been installed, cannot be returned unless they are defective. Defective items are handled under the manufacturer's warranty, and we will help you claim.
Annual maintenance plans
You can cancel a plan with 30 days' notice. Visits already completed are not refunded. Amounts paid for visits not yet made are refunded pro-rata.
If Darani cancels
If we cancel or cannot deliver a booking for a reason within our control, you pay no fee and receive a full refund, or you may choose a new slot at no extra cost.
Quality complaints
If you are unhappy with the quality or completeness of a Service, tell us within 30 days of completion for workmanship (or within the warranty period stated in your quotation, if longer).
We will inspect the work, and if the complaint is valid we will put it right at no cost or, where that is not possible, refund the affected part of the Service. Please give us a reasonable chance to inspect and fix the work before a refund is considered.
Refunds are not available for a Service completed and accepted by you, or for a change of mind after work has started, except where the law requires.
How refunds are paid
Approved refunds are processed within 2 working days and paid to the original payment method. They usually reach your account within 5-7 working days, depending on your bank.
How to cancel or ask for a refund
Use your account on the Platform, WhatsApp or call +91 95599 79555, or email info@darani.in with your Service Request or order number. We acknowledge refund requests within 48 hours.
If you are not satisfied with the outcome, you can contact our Grievance Officer using the details in our Terms of Service.
